Simunye Creative Consultants (Pty) Ltd, trading as Simunye Media, is committed to protecting your privacy. This Website Privacy Policy explains Simunye Media's policies and practices in relation to the handling of personal information that may be collected through this website, www.simunyemedia.co.za. This privacy policy does not apply to personal information collected by Simunye Media elsewhere. For information about how Simunye Media manages personal information generally, see the Simunye Media Privacy Policy.

 

The terms of this Privacy Policy are subject to any specific provisions dealing with privacy that may be contained in the terms and conditions for particular offers, products and services made available through this website.

 

What personal information does Simunye Media collect?

Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. Examples include an individual's name, address, contact number, date of birth and email address.

 

The type of personal information we collect about you will depend on how you use this website. For example, personal information

is collected when you:

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• register on this website to become a member of the Simunye Media community (Member);

• post a comment in one of our forums (i.e. this website, Facebook, Instagram, Twitter);

• submit an article, video or product review to be uploaded to this website;

• send a message to another Member using the direct messaging function;

•  respond to one of our product surveys;

• enter a competition or participate in a promotion; or

• register or subscribe for, or contribute content to, any other services available through this website from time to time.

 

We may also keep records of any other interactions you have with us (for example, emails or other correspondence you send via this website), together with any other information that you choose to provide to us.

 

In some circumstances, we may collect sensitive information about you (for example, if you post a comment in a forum about your health). We will not do this unless you have consented to the collection, or if we are otherwise required or authorized to do so by or under law. Sensitive information includes information about a person's racial or ethnic origin, political opinions, religious beliefs, health, professional or trade association membership, sexual preferences and criminal record.

 

If you do not provide us with the personal information that we request, we may not be able to provide you with some of our products and services (except in cases where we have indicated that the provision of that information is optional). For example, if you do not register as a Member, you will not be able to access pages of this website or other services that are reserved for Members only.

 

Providing us with personal information about others

If, at any time, you provide personal information about another person, you warrant that you have made that person aware of this Privacy Policy and the Terms of Use and that you have obtained that person’s consent to provide their personal information to us for the purpose specified.

 

How do we collect personal information?

We will generally collect personal information directly from you, through this website or the App. We may also collect personal information:

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• from you over the telephone, on the App or through written correspondence (such as letters and emails); and

• about you from other Members (in which case, in accordance with the < Terms of Use > and this Privacy Policy, the other Member must first obtain your consent).

 

Collection of information other than personal information

Some of the information that is collected about your visit to this website is not personal information, because it does not reveal your identity. For example, we may record your server address, the date and time of your visit, the pages you viewed, any documents you downloaded and the type of browser and operating system you used.

 

If collected, this information will be used and disclosed by Simunye Media in anonymous, aggregated form only, for purposes including statistical analysis and website development. You are not individually identified, however, Simunye Media reserves its right to use or disclose this information to try to locate an individual where we reasonably believe that the individual may have engaged in any unlawful or inappropriate activity in connection with our website, or where we are otherwise required or authorized by law to do so.

 

Cookies

A cookie is a small string of information that a website transfers to your browser for identification purposes. Simunye Media may use cookies to gather information about your visits to our website and enhance your experience. The cookies used by Simunye Media do not identify individual users, although they do identify the user's internet browser. We may use cookies to maintain session information about you when you log into our website and that information helps us to understand your preferences and improve your website experience.

 

We may also allow third parties that publish advertisements on our website to place and access cookies on your computer and use the information from those cookies to tailor the advertisements that you see while browsing online with your interests.

 

Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your Internet browser to reject cookies, or to notify you when they are being used. There are also software products available that can manage cookies for you. If you disable cookies, we may not be able to optimize your visit to this website and certain features may not be available.

 

Why does Simunye Media collect personal information?

Simunye Media uses the personal information it collects through this website for the purposes for which it was provided and for any other purposes explained at the time of collection or in any additional terms and conditions applicable to the particular feature of the website, including:

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• to operate this website, including through the publication of forums, articles, videos and reviews;

• to conduct competitions and promotions;

• to provide customer support for Members;

• to respond to questions and requests;

• to tailor the advertising that is presented to you on this website and the product and service information that we may send you (see below), for example, by providing you with product information relevant to the preferences or opinions that you have expressed in your responses to our surveys;

• to conduct research and development;

• to investigate any complaints made by or about you, or if we have reason to suspect that you are in breach of our < Terms of Use > or have been engaged in any unlawful activity;

• and where applicable, to investigate an Adverse Event (AE), which is any untoward medical occurrence in a person who administered a product and which does not necessarily have to have a causal relationship with this treatment.

• As well as for other purposes required or authorized by or under law, including purposes for which you have provided your express or implied consent.

 

Public Material posted by Members

Some of the services offered through this website allow Members to submit, upload, post or transmit content or material such as text, photos, images, audio and video (including links to content or material) that may be accessed and viewed by the general public on the internet (Public Material). Members acknowledge that anything they post onto this website may appear elsewhere on the internet and may remain on the internet after their membership has ended, and accept that Simunye Media cannot guarantee that the Public Material will not appear elsewhere, be copied, downloaded or used otherwise. If Members have any concerns about their personal information being published in this way, they are advised to remove any personal information from the Public Material they post, or not to use these services.

 

As indicated in the < Terms of Use >, we may use Public Material for any promotional purposes of Simunye Media and its clients. This may include using Public Material which may include personal information (for example, reproducing in promotional materials testimonials which include either your personal information or a user name which identifies you), unless you opt out of this in your member profile page.

 

Product and service offers

If you are a Member, we may (unless you opt out of receiving any or all of these communications in your member profile page) use your personal information to:

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• send you news, product information and promotional offers from Simunye Media and selected third party businesses whose products or services we think may be of interest to you (Promotional Partners);

• invite you to participate in product surveys and promotions; and

• send you product samples and ask for your feedback.

 

We may send this information to you in a number of ways, including by post, email, SMS and MMS. You can let us know at any time if you no longer wish to receive these communications by updating the relevant details in your member profile page. When sending product and service offers to you, we will also let you know how you may opt-out of receiving such communications in future. Your consent to receiving these communications will remain current until you advise us otherwise.

 

We will not send you any commercial electronic messages such as SMSes or emails unless this is permitted by the Electronic Communications and Transactions Act. Similarly, we will not call you on a number listed on the Do Not Call Register unless this is permitted under the Do Not Call Register Act and related instruments.

 

When do we disclose personal information to third parties?

We may disclose your personal information:

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• for the purpose for which that personal information was collected; and

• for the purposes set out under the Use and Disclosure of personal information by Simunye Media section above.

 

Personal information may be disclosed (and maybe transferred overseas) for these purposes to:

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• the general public (both in South Africa and overseas), by the publication of this website on the internet;

• companies and organizations within Simunye Media's group of companies;

• to our Promotional Partners (for example, to enable them to send product samples or material requested by Members on this website directly to those Members or for reporting of Adverse Events).

 

Simunye Media's contracted service providers, which may include:

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• website development, information technology and security providers;

• database management and data processing analysts;

• creative, promotional and market research agencies;

• mailing houses, freight and courier service providers; and

• external business advisors (such as accountants, auditors, recruiters and lawyers).

 

The third parties identified above may provide us with personal information they have collected from you, for the purposes set out in this Privacy Policy. Any personal information collected from third parties will be used and disclosed in accordance with this Privacy Policy.

 

Disclosure of information other than personal information

 

Some of the information that we disclose to third parties is not personal information, although it may have been compiled (in part) from information that you have provided to us. For example, if you have participated in one of our product surveys, we may disclose the results of that survey to our Promotional Partners, but only in aggregated, anonymized form, which does not reveal the identity of particular respondents

 

Links to third-party websites

 

Links to other websites are provided for your convenience. We are not responsible for the privacy practices of those sites, and you should review their privacy policies before supplying any personal information to them.

 

Quality and security of personal information

 

We rely on the personal information we hold in conducting our business. We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. You can help us by letting us know about any changes to your personal information, such as email address or phone number. Our contact details are provided at the bottom of this policy.

 

Website security

 

With the exception of the personal information contained in Public Material, Simunye Media strives to protect the personal information and privacy of website users. However, we cannot guarantee the security of any information that you disclose online. You disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact Simunye Media by telephone or e-mail.

 

You can also help to protect the privacy of your personal information by keeping passwords secret and by ensuring that you log out of the site when you have finished using it. In addition, if you suspect any security breach, please let us know immediately.

 

Access and correction

 

Please contact us

 

if you would like to access or correct the personal information that we hold about you. We will generally provide access or make corrections, subject to some exceptions permitted by law. We may charge a fee to cover our costs of providing access to you.

 

Contacting us If you have any questions about your privacy, or if you would like to access or correct the personal information that we hold about you, please call us on +27 82 921 7321. Alternatively, you can email us at info@simunyemedia.co.za, subject line: Changes to this Privacy Policy.

 

We may amend this Privacy Policy from time to time. The current version will be posted on our website.

 

Updated: 2024